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Staff Management – What Employers Need to Know

Managing staff is a very important role as well as a rewarding one. It is believed that the first level of managers have the most influence on the performance of their staff, so therefore an organisation needs to have managers who are skilled in order for success. We will take a look at the role of the manager and how managers need to deal with situations that arise in the workplace. 

 Crucial aspects of management

  1. All managers need to be fully trained so that they are armed to face the responsibilities that they will have to deal with.
  2. Managers need to be able to keep their employees feeling engaged and motivated.
  3. Managers have a duty of care to those that work underneath them and need to make sure that they consider the well-being, health and safety of all of their employees.
  4. Managers need to ensure that their employees receive their employee and contractual rights. 
  5. A manager needs to make sure that they understand what is expected of them in their role.
  6. Managers need to ensure that they have honest and open discussions with their employees about their performance.

 The role of the manager

Managers, team leaders and supervisors need to ensure that their team works as necessary and all targets are being met. Although each manager’s role may vary somewhat, the role of a manager usually involves managing staff, however, managers will often get the help of employment experts to ensure that they are up to date with current rules and regulations. 

  • Managers need to lead the team that they have so that they are happy and engaged in the work that they are doing and want their organisation to succeed.  This is to provide employees with regular feedback, which highlights any good work that has taken place and support has been put in place when improvements are required.
  • Managers need to manage all day-to-day tasks to make sure that all work is being completed.
  • Managers need to ensure that they can resolve any conflicts or issues that arise and to do these in a timely manner so that they do not affect the performance of the team.
  • Managers need to look after their team and one aspect of this is ensuring that they have the equipment required to carry out their job safely and correctly.
  • Managers need to develop their team members. This may be related to helping a new team member to feel confident and comfortable in their new role.

Characteristics of a good manager

Below is a list of the kind of characteristics a manager needs to have:

 How to be a good manager

Below we will list some tips that managers need to take into account in order to be an effective manager and build positive working relationships:

  • All managers need to understand employment rights.
  • Managers need to make sure that objectives have been set and that the outcomes of these objectives are clear.
  • Managers need to be open and trusting with their team.
  • All managers need to get to know their team members and spend time listening to any issues that they may have.
  • Managers need to treat every employee equally.
  • Managers need to be able to communicate effectively and have regular team meetings
  •  Managers need to highlight any positives.
  •  Managers need to listen to what their team members are saying to them, especially when it comes to helping them to achieve work goals.
  •  Managers need to deal with any disciplinary issues promptly and effectively.

Other responsibilities a manager may have

Aside from the day-to-day management of a team, a manager may also have other responsibilities. These may include the following:

  •  Monitoring absence

Illnesses are inevitable and small amounts of absence don’t really impact a team. However,  frequent and persistent absence may have an impact on a team. Managers need to be aware of why an employee is absent from work and when they feel that they will be back at work. A manager needs to think about how the team will cope with any absences. 

  •  Discipline and grievance

The majority of times, most issues can be dealt with in informal way. However, there may be situations where formal action is required.  n these cases, managers need to ensure that they are up to date with their organisations’ discipline and grievance procedures.

  •  Recruiting

Sometimes a manager will have the responsibility of recruiting new members in their team. A manager needs to be mindful of the below when recruiting a new employee:

  • More than one person needs to be involved when interviewing new candidates to avoid any bias.
  • Consider what the role of the vacancy is and the qualities an employee needs. Ensure that all of this information is clear in the job advert and also ensure that there is no discrimination,  both direct or indirect. 
  • Training is a big part of any managers role and first aid responder training is a legal requirement. This, along with other types of training, play a big part in a manager’s role. 

 

  •  Investigation

There may be a situation where a manager needs to conduct an investigation in order to reach the correct facts in a particular situation. If an investigation is not carried out correctly it can cause a situation where legal action needs to be taken. 

If employers take the above advice into account they will soon be aware of what is required when it comes to staff management and the role of a manager.

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