Fraudulent financial or credit card use will be reported to the proper authorities.


Payment
Due to the rare nature of this jewellery you will receive a confirmation order within 24 hours.

Black Pearls are a truely unique gem and your jewellery piece may need to be custom made. Your confirmation email will contain a delivery date for your new pearl jewellery.

At the time of your order, your credit card will not be charged. Your credit card will be processed when your order is ready to ship.


Links to Other Websites
This website contains links to outside Websites. We do not take responsibility for the privacy practices of these websites. We strongly advise that you read the privacy policies for each individual website if shopping.


Copyright
Cook Islands Pacific Pearl Merchants Ltd. All Rights Reserved.
No duplication of any material in this site is permitted without permission.

Merchant Policy

Shipping
Bergman & Sons ship worldwide* via FedEx.
(*We do not ship to Indonesia, Romania, Turkmenistan or any African nation.)

All New Jewellery/Warranty Repairs/Exchanged items shipped from Bergman & Sons, Rarotonga are insured.
Given our geographic location, Fedex rates are higher than other countries.
Rates: New Zealand & Australia » NZD 80,- Other countries: » NZD 120,-

Additional Government/handling charges are the responsibility of the customer.


Customer Guarantee & Return Policy
Our product is guaranteed world wide against any manufacturing fault.
Goods that have been abused or carelessly handled/damaged are not guaranteed and repair/shipping charges will apply.

Goods for repair/exchange can be addressed to:

Bergman & Sons
1 Main Rd
Rarotonga
Cook Islands
South Pacific

Goods must be returned via FedEx, marked REPAIR-NO COMMERCIAL VALUE.
Return FedEx charges will be met by Bergman & Sons on goods returned because of a manufacturing fault only. No responsibility is accepted by Bergman & Sons for lost or misdirected shipping from the customer.

Goods returned for exchange must be recieved within 30 days of original shipping date in original condition with all receipts/certificates.
We do not give refunds, goods returned are for exchange only.


Payment Options
We accept all major credit cards (Visa, Master Card, American Express, & Diners). Payment can also be made via international money transfer.

Orders may be placed online or by fax & phone. All credit card purchases will be authorised and must be accompanied by a signed, faxed authority provided by Bergman & Sons before goods are shipped.

We do not accept C.O.D. orders.